FAQ

A Relais Near Florence in the Heart of Tuscany

Have questions about the country relais near Florence, Villa S.Andrea, our services, or the activities we offer?
Here you will find answers to the most common inquiries.

Feel free to contact us: we are here to help you plan your experience in Tuscany!

What are the check-in and check-out times?

Check-in: from 3:00 pm to 6:00 pm
Check-out: by 10:30 am

On the day of arrival, rooms are guaranteed from 3:00 pm, but early check-in is available. Late check-ins must be arranged in advance and after 8:00 pm are subject to an extra charge.

Is the reception open all day?

Our reception is open from 8:30 am to 6:00 pm.
After these hours, the reception is closed but we remain reachable for any communication or emergency.

Do you have swimming pools and where are they located?

Each farmhouse where the apartments are located (Montelodoli, Perticato and Zobi) has a swimming pool, open from May to October.
There is no pool in the Borgo where the B&B rooms are.

Can B&B guests use the pools?

Yes, B&B guests can always access at least one of the pools at Podere Montelodoli (1 km away) or Podere Perticato (3.7 km away), subject to availability.

Do you accept pets?

Yes, but not all accommodations are suitable for pets. A fee applies for extra cleaning. Please check conditions when booking.

Do your accommodations have air conditioning?
Where can I park? Is parking free?

All of our properties have large, free parking areas.

Is there a taxi or Uber service in the area?

In all the Chianti area there aren’t local taxi or Uber service. For this reason, we strongly recommend renting a car.

What is included in the apartment rate?

The rate includes accommodation with use of the kitchen, towels, bed linens, air conditioning and/or heating, Wi-Fi, hairdryer and shared laundry facilities. Apartments are in self-catering.
Daily cleaning and breakfast are not included.

Do you offer Wi-Fi?

Yes, free Wi-Fi is available throughout the property. You will receive the access password at check-in. Being in the countryside and without fiber connection, we cannot guarantee high speed.

What is the city tax?

The city tax is a mandatory tourist tax charged by the Municipality of Florence, equal to €2 per person per night.
It is not included in the room or apartment rate and must be paid at check-in or check-out.